Shipping & Delivery
Every EKO ACTIVE order is packed with care from our Melbourne, Australia studio using compostable packaging that don't cause harm to our environment.
We are a small, independent brand and every order is personally checked before it leaves us to ensure your pieces arrive beautifully.
Australia Shipping
We offer fast, reliable express shipping Australia-wide. For all orders under $150 see rates below
Express Shipping $15
Standard Shipping $12
Free Express Shipping
Available on all Australian orders over $150 AUD.
Estimated delivery timeframe:
1–3 business days after dispatch.
Regional locations may experience slightly longer delivery times.
New Zealand Shipping
Express International Shipping
$20 AUD flat rate
Free Shipping
Available on orders over $200 AUD.
Estimated delivery timeframe:
5–10 business days after dispatch.
International Shipping
We currently ship to selected international locations including:
• New Zealand
• United States
• Canada
• United Kingdom
• Europe
International Express Shipping
$30 AUD flat rate
Free International Shipping
Available on orders over $200 AUD.
Estimated delivery timeframe:
7–15 business days after dispatch.
Please note delivery times are estimates only and may vary depending on customs processing and your location.
Order Processing Times
We aim to dispatch all orders within 1–3 business days.
During launches, restocks and promotional periods, please allow additional time while we carefully pack your order.
Once your order has shipped, you will receive a confirmation email with your tracking information.
Packaging
At EKO ACTIVE, every detail matters.
Your order is packed using compostable mailers as part of our commitment to reducing plastic waste.
We believe the products touching your skin and the way they arrive should be considered.
Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs charges, import duties, taxes or fees required by their country.
These charges are determined by your local customs authority and are not included in your order total.
Lost or Delayed Parcels
Once your order has been dispatched, delivery timeframes are managed by the shipping provider.
If your parcel appears delayed or you need assistance tracking your order, please contact:
and our team will help.
Need Help?
Have a question about your order?
Contact us anytime: