Shipping policy
Every EKO ACTIVE order is packed and shipped from Melbourne, Australia using low impact packaging materials wherever possible.
We aim to dispatch all orders within 1 to 3 business days.
Australia Shipping
Express shipping is calculated at checkout based on your location and order size.
Free express shipping is available on Australian orders over $199 AUD.
Estimated delivery time:
1 to 5 business days after dispatch.
International Shipping
International shipping rates are calculated at checkout based on your location.
United States shipping:
Flat rate shipping of $40 AUD.
Free international shipping is available on orders over $350 AUD.
Estimated delivery times:
- New Zealand: 4 to 8 business days
- United States: 6 to 12 business days
- Other international locations: 6 to 14 business days
Please note international delivery timeframes may vary due to customs processing and local postal services.
Packaging
Every order is packed with care using:
- Plastic free packaging materials where possible
- Recycled swing tags
- Cotton care labels
We are committed to reducing waste and avoiding unnecessary plastic wherever possible.
Returns & Exchanges
We hope you love your EKO ACTIVE pieces, but if something isn’t quite right, we’re here to help.
- 14 day return period from delivery
- Items must be unworn and unwashed
- Tags must remain attached
- Refunds are processed once approved and inspected
For full return information, please view our Refund Policy.
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